Skip to main content

Solutions

Support identification of pharmacy claim errors

Pre and Post Claim Editing (PPE) from CoverMyMeds is an automated layer built into the CoverMyMeds pharmacy switch network. It validates every prescription claim at the point of adjudication, provides actionable claim-specific guidance and automatically updates editing rules — helping pharmacies maximize reimbursement, reduce submission errors and strengthen control over claim quality before and after submission to help free up staff time.

Pharmacists interact with computer

The pharmacy claims quality challenge

Managing pharmacy prescription claims is increasingly complex, with countless variables affecting accuracy, reimbursement and compliance. Invalid NPIs, incorrect dosages and misrouted claims can lead to processing delays, audit exposure and lost reimbursement opportunities. Without automated safeguards, pharmacies must rely on manual processes to identify and resolve issues before and after submission, compounding administrative burden and increasing financial risk.

Smarter claim decisions. Stronger financial outcomes.

Pre and post editing services utilize the CoverMyMeds pharmacy switch, also known as the RelayHealth switch, to automatically assess each claim against a range of parameters, delivering actionable messages that help pharmacies make timely, more informed decisions — optimizing reimbursement and workflow efficiency.

  • Support reimbursement accuracy across your claims​

    Automated average wholesale price (AWP) updates and dispense as written (DAW) validation help pharmacies capture the reimbursement they've earned before the claim leaves your system.

  • Cut avoidable claim submission errors​

    Real-time national drug code (NDC), national provider identifier (NPI) and Drug Enforcement Administration (DEA) validation helps stop the errors that most often trigger rejects — before the payer ever sees them.

  • Reduce manual interventions ​

    Actionable, claim-specific messages tell staff exactly what to fix, replacing manual research with a clear next step at retail and specialty pharmacy counters.

  • Reduce audit exposure and compliance risk​

    Daily-refreshed DEA and NPI files, plus medication-assisted drug dependence (MADD-aware) dose checks, help pharmacies meet controlled- substance and payer requirements consistently.

  • Turn claim data into strategic insight​

    Web-based reporting surfaces trends in rejects, edits and reimbursement across the enterprise — so leaders can act on what's driving results.

  • Configure edits to fit your operation​

    Set edit rules at the retail system or specific pharmacy level, so central strategy and local nuance both get respected — without custom development.

How pre & post claim editing works

  • PPE runs as a layer on the CoverMyMeds pharmacy switch platform— no new dispensing system, no rip-and-replace. Every prescription claim passes through configurable edits before and after adjudication, so pharmacies see issues in real time.

  • Your pharmacy system builds and submits a prescription claim as it always has — no workflow changes for staff.

  • The claim is validated against your enabled edits — NDC, NPI, DAW, DEA, dose ranges, AWP — before it reaches the health plan/PBM.

  • If a claim issue is identified, PPE returns an automated claim-specific, plain-language message telling staff exactly what to check or fix.

  • Every edit and outcome is logged for web-based reporting for eligible pharmacies, giving leaders visibility into trends across stores and time.

Two pharmacists looking at a computer together conversing about a prescription

Adjudication operating at the scale of the CoverMyMeds network

PPE runs against every claim moving through the CoverMyMeds pharmacy switch network — validating NDCs, prescribers, DAW codes, DEA credentials, dose ranges and AWP values before they cost your pharmacy time or money.

Comprehensive Validation: Every prescription claim routed through the CoverMyMeds pharmacy switch is validated as it moves through the network.

7 Edit categories: Seven configurable edit types cover NDC, NPI, DAW, DEA, min/max dose, AWP, and payer-specific validations out of the box.

Daily Reference updates: Reference files — including the DEA registrant file — refresh daily so your edits reflect current payer and regulatory requirements.

Always-on messaging: Actionable, claim-specific messages return to pharmacy staff at the point of adjudication, day or night.

Explore each edit — pick the one your pharmacy needs

  • Stop reimbursement loss from discontinued or replaced NDCs

    Pharmacies often unknowingly submit claims using discontinued or replaced NDCs, creating reimbursement, inventory and audit challenges. NDC Validation identifies obsolete NDCs in real time and recommends valid NDCs before a claim is submitted. The result: cleaner claims, more accurate reimbursement, better inventory records and configurable support.

  • Catch invalid prescriber NPIs before payers reject the claim

    Invalid or inappropriate prescriber NPIs can trigger claim rejects and increase audit risk. NPI Validation checks each NPI against the current registry in real time, alerting staff to mismatches before submission. The result: fewer manual lookups, fewer resubmissions, stronger compliance documentation and greater confidence that claims are billed correctly the first time.

  • Get DAW coding right the first time on multi-source brand claims

    Incorrect DAW codes are a common cause of preventable rejects and reimbursement issues. DAW Appropriateness reviews each claim's DAW value and provides confirmation or clear guidance when corrections are needed. Staff get actionable next steps, while centralized reporting helps identify DAW trends and coaching opportunities across stores.

  • Protect controlled-substance dispensing with daily-refreshed DEA data

    Controlled-substance claims require accurate DEA credentials to avoid compliance and audit risk. DEA Validation checks each claim against a daily refreshed DEA registry, validating DEA presence, format and accuracy before submission. Staff receive clear, in-workflow guidance when issues are found, helping support compliant dispensing and keeping claims moving forward with reduced delays.

  • Flag atypical doses and incorrect package multiples before they cost you

    Enhanced Min/Max helps prevent audit findings, rejects and reimbursement issues by validating daily doses and package multiples before claims are submitted. It compares claim data against MADD references and NDC package requirements, alerting staff to potential issues in real time while providing enterprise visibility into dose-related risk and trends.

  • Keep AWP current and resolve health plan-specific claim variations automatically

    PPE helps reduce reimbursement leakage and manual follow-up. AWP Comparison automatically updates AWP values and Gross Amount Due before adjudication to protect revenue.

  • Cash Pricing by CoverMyMeds enables clinical staff to view cash prices alongside insurance copays and deductibles in real-time, helping patients save money when standard insurance copays exceed the actual cost of the drug or apply to unmet deductibles.

Pharmacy insights

Schedule a discovery call today

Share a few details about your pharmacy and our team will follow up within one business day to schedule a walkthrough tailored to your operation. You'll get:

  • A discovery call of the edits most relevant to your pharmacy type — retail, specialty or health system outpatient
  • A configuration overview showing how PPE fits with your existing pharmacy management system
  • A clear look at reporting, so you can see the visibility PPE delivers to central operations

No prep required. No pressure.

Fields marked * are required

By clicking Submit, I acknowledge that I have read the CoverMyMeds Privacy Policy
Chat with support