BIOPHARMA SOLUTIONS

Complex Patient Support Solutions

Specialty brands face unique challenges across access, affordability, and adherence. With deep experience, robust data and a human-centered approach, CoverMyMeds’ complex patient support solutions deliver integrated support that helps patients start and stay on therapy.

A patient sits in a treatment chair receiving an infusion while a caregiver offers support beside them. In the foreground, a care team member administers the medication.

Navigate specialty brand complexity with confidence

With decades of experience supporting over 650 brands across 95% of therapeutic areas, including over 50 oncology brands, we can help craft the best solution strategy for your brand at launch and beyond.

Based on complexity of brand needs

Complex Patient Support
Patient assistance program management

Benefit from deep experience supporting medical, mixed and pharmacy benefit brands.

Free drug enrollment and dispensing

Enable patients to seamlessly receive free goods when facing coverage gaps or financial obstacles.

Specialized case management

Enable critical support for patients, who receive help from tenured support advocates.

Clinical adherence and education

Deploy brand health strategist and tenured field-based nurses to educate patients and providers.

Establish patients on complex therapies, faster

Streamline complex patient access journeys with solutions that speed time to therapy and help patients afford their medications.

  • Expand patient support with tenured advocates​

    Over 1 million patients served in 2024 by CoverMyMeds' patient support advocates, who average a 5-year tenure[0]Patient Support internal data, 2025

  • Benefit from deep industry experience​

    Over 45 medical or mixed and over 70 pharmacy benefit brands served in 2024[0]Brand support data, Jan-Dec 2024

  • Establish more patients with free good distribution​

    Over 10 million free goods dispensed to start patients on therapy when facing coverage gaps or financial obstacles[0]Dispensing totals for LVL, DFW, MEM, Specialty, June 2019-May 2024

  • Enable clinical experience at scale​

    Clinical experience via clinical health strategists, 4,000+ field-based nurses who average a 14-year tenure and over 10 therapeutics categories supported[0]CoverMyMeds book of business 2024

  • Gain field expertise and patient line of sight​

    Deploy a field team in as little as 2 months, strategically placed where they’re needed most—guided by critical patient journey insights.

Pharma decision-makers in conference room reviewing presentation on screen.

Delivering data along with experienced guidance

At CoverMyMeds, we go beyond technology, delivering clarity, strategy, and collaboration to help your brand reach more patients, more effectively.

  • Visibility: Dashboards and reports for a deeper look at key touchpoints between stakeholders.

  • Insights: Specialists to help you understand what's working, identify what's not and evolve your strategy.

  • Partnership: Strategic, proactive guidance and implementation support for adjustments throughout your brand’s life cycle.

Specialized experience that turns complexity into strategic brand growth

Proactively shape a smarter approach with the support of a customer success team who helps you filter through challenges, analyze the data and make smart, tailored decisions.

  • Team Director
  • Account Manager
  • Strategic Data Scientist
  • Clinical Sales Support
  • Commercial Solutions Sales Director
  • Critical Success Partners

Patient access solutions that move your brand forward

Patients face barriers at every stage of their journey. With deep insight into friction points that hinder access, CoverMyMeds provides specialized experience to deliver connected, scalable solutions that improve affordability, reduce abandonment and help more patients start and stay on therapy.

  • 111M+​

    patients supported[0]Calendar Year 2024; CoverMyMeds data on file​

    Through electronic prior authorization and patient assistance program management, we helped millions of patients overcome access barriers in the last year by connecting them to the therapies they need.

    Illustration: Through electronic prior authorization and patient assistance program management, we helped 111M+ patients overcome access barriers in the last year by connecting them to the therapies they need.
  • 12.5M+​

    times Rx not abandoned[0]Calendar Year 2024; CoverMyMeds data on file

  • $10B+​

    in patient savings[0]Calendar Year 2024; CoverMyMeds data on file​

Explore solutions that scale with your brand

Access and Affordability Support
  • Enhanced prior auth workflow and tools
  • Comprehensive copay programs
  • Auto-conversion of rejected pharmacy claims
  • Field reimbursement services
  • Medication alerts to providers
Light Patient Support
  • Can include Access & Affordability Support
  • e-Enrollment
  • Prior auth appeal support
  • Benefits investigation
Complex Patient Support
  • Can include Light Patient Support
  • Patient assistance program management
  • Specialized case management
  • Free drug enrollment and dispensing
  • Clinical adherence and education

Join the 650+ brands that have benefited from the CoverMyMeds’ continuum of pharma solutions.

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