Clinical safety

Advocating for patient care throughout their entire journey, from safety adherence support to direct pharmacy-facing notifications about their therapy.

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A pharmacist counsels patient and caregiver regarding their medication at the pharmacy counter.

The challenge

Pharmacists are responsible for keeping up with the constant stream of new drugs coming to market, changing indications, warnings and recalls — often resorting to time-consuming online research. Meanwhile, pharma brands have to deliver that information to pharmacists as efficiently as possible. Without a connected system that surfaces the latest information directly into each party’s workflow, patients are left without pertinent information and can experience delays in therapy or unexpected drug interactions.

1.5M
Adverse drug events^{[0]Medication Errors, AMCP. Accessed Aug. 22, 2024}
Approximately 1.5 million preventable adverse drug events occur due to medication errors, such as improper dispensing due to look-alike or sound-alike medications.
25%
of medication errors^{[0]Medication Errors Linked to Drug Name Confusion, Patient Safety Authority. Accessed Aug. 22, 2024}
16k+
drugs recalled^{[0]Recalls, U.S. Food & Drug Administration, Accessed Oct. 3, 2024}

Clinical safety benefits

Through a suite of patient-centered solutions, CoverMyMeds helps to improve safety and transparency throughout the patient journey.

Minimized dispensing errors
Our solutions provide a last line of defense to help protect pharmacies, pharmacists and patients from detrimental effects of dispensing errors.
Mitigated impact of adverse drug events
Pharmacists and patients receive electronic messages about adverse drug events in the pharmaceutical drug market — such as drug recalls and drug side effects — at the point of dispensing.
Detailed reporting
With robust reporting options, pharmacies can quickly identify process and patient safety improvement opportunities while monitoring dispensing safety from multiple views — by module, store, claim detail or drug.
Patient engagement through the pharmacy
Our solutions automatically identify opportunities to counsel and engage patients for additional clinical services, like vaccinations. Messaging programs offer leading methods to access qualified patients for improved adherence and better-quality health.

Clinical safety is best for:

Optimizing pharmacy workflows: CoverMyMeds supports retail and virtual pharmacies with integrated ePA solutions that reduce back-and-forth calls and speed up prior authorizations.

Retail Pharmacy

Digital Health & Telemedicine
Connecting patients to therapies: Our ePA technology helps patients get on—and stay on—their prescribed therapies by minimizing delays and improving access.

View all Pharma solutions

Pharmacist at workstation looking at information on the computer while holding a bottle of medication.

Solution spotlight: RxSafetyAdvisor™

RxSafetyAdvisorTM helps mitigate errors that could have serious consequences in drug-sensitive patient populations. It reviews and monitors dosing, helping to meet quality assurance requirements and enhance patient safety programs.