Privacy Notice - Analytics.CoverMyMeds

Effective Date: Feb 12, 2026

View state-specific privacy rights here

At CoverMyMeds (“CMM”, “McKesson”, “our”, “us”, or “we”), we value the trust that pharmaceutical manufacturers and our employees place in us to use and protect personal information. This Privacy Notice informs you how we will use, share and protect your personal information. When you use analytics.covermymeds.com (“site”) or provide personal information, you accept the privacy practices described in this Privacy Notice. Please read this Privacy Notice in full to understand our privacy practices before you use our site or submit any personal information.

Scope

This Privacy Notice applies to our use of personal information we collect when you use analytics.covermymeds.com or in the ordinary course of business. The Privacy Notice does not apply to:

  • Individual health providers and practices who have separate privacy notices or Notice of Privacy Practices.
  • CMM affiliates and subsidiaries that may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice.
  • CMM business partners, ad networks and other third parties that may have their own websites and services with separate privacy notices.

We encourage you to read the privacy notices of all websites and applications that you visit so that you understand their privacy practices.

Personal Information We Collect

When you use our site, we may collect personal information about you that includes, but is not limited to:

  • First name, last name
  • Business electronic mail address
  • IP address
  • User’s browser type
  • User’s operating system
  • Device identification number/serial number (such as for mobile phone, tablet, or computer)
  • Device/user activity (such as Login-Logout info, sites/pages visited, # of visits, click stream, navigation, beacon signal hits, errors, crash rate, or other user activities)
  • Information you provide directly to us:
    • When you use the site.
    • When you use offline features related to the site such as communicating with us by phone, e-mail, or in person.
    • When you interact with us in the ordinary course of business.

Personal information may be combined with information that does not identify you. If we combine information that does not identify you with your Personal Information, it will be treated as Personal Information.

Tracking Technologies We Use

We use various technologies to collect personal information including:

  • Web server logs
    • As is true of most websites and applications, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data.
  • Cookies
    • We and our subsidiaries, business partners, marketing partners, affiliates, or other vendors may use cookies. Cookies uniquely identify the device or user account you use for this site. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our site; however, rejecting cookies may limit your ability to use some features.
  • Geo-location Services
    • When you allow us to track your location, we may collect information about your location for our site. We use various technologies to determine location, such as sensor data from your device that may provide information from nearby Wi-Fi access points and cell towers.
  • Other Tracking Technologies
    • We also use local storage (HTML5) to collect and store your information and preferences and our third-party partners may do the same.

These tracking technologies are used to perform diagnostic services, improve the site, remember user settings, and to identify trends.

How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

  • Customer and troubleshooting support
  • Error detection and debugging
  • Fraud detection or monitoring services
  • Optimization services
  • Performance testing services
  • Reporting or data analytics services
  • Data migration and/or installation services
  • Personalized user service or customized site-content based user preferences
  • Part of a Corporate Transaction, such as in connection with the sale of part or all our assets or business, the acquisition of part of all of another business or another corporate transaction, including bankruptcy

How We Share Personal Information Collected

We may share personal information with other business units owned by CMM or McKesson when permitted by law. We may provide your personal information to third parties like Salesforce and Tableau who provide services to help us with our business activities. These companies are authorized to use personal information about you only as necessary to provide these services to us.

We may need to share information with other companies, organizations or individuals if we have a good faith belief that access, use, preservation or disclosure of that information is reasonably necessary to:

  • Meet applicable laws, regulations, legal processes, or enforceable governmental requests
  • Enforce applicable Terms of Service, including investigation of potential violations
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Protect against harm to the rights, property or safety of our users, CMM, or the public as required or permitted by law
  • Engage in a merger, acquisition, reorganization, or sale of all or a portion of CMM assets.

Your Choices

You can limit the personal information we have by choosing not to use our site or by not providing information through any offline features or in the ordinary course of business.

Access to Personal Information

Should you have questions related to your personal information please email privacy@covermymeds.com.

Retention

We will retain your personal information as long as you use our site, your account is active, as necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

How We Protect Your Information

We protect the information we collect with proper physical, electronic and administrative safeguards. We only allow our employees, contractors, and agents to access personal information if they need access to perform services on our behalf. They are also subject to confidentiality obligations.

Any sensitive personal information is transmitted in an encrypted form using SSL encryption. Even though we have security safeguards, it is impossible to guarantee 100% security. If you have any questions about security or believe that your interactions with us are no longer secure (for example, you feel that your account with us has been compromised), you must notify us immediately by email at privacy@covermymeds.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Updates may describe new features, products or services. Updates may also describe changes in how we use your personal information or to your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected. Since we may make changes, we recommend that you read the current version of this Privacy Notice from time to time. If we change this notice, we will update the “Effective Date” at the beginning of this notice. 

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at: privacy@covermymeds.com.

You may also write to us at:

CoverMyMeds ATTN: Privacy Officer (Privacy Notice, analytics.covermymeds.com) 910 John St. Columbus, OH 43222

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